Well it’s been a while, but I do have a bit of an update… Spoiler alert, it’s not resolved.
I have been back and forth with Lexus Au and the response has been poor. Basically, they refused to perform the tests with the vibration sensors that they said they would do. All they did was send me a...
Well here is my update....
They reset something because now "Comfort" mode actually floats around like the demo unit I drove. Previously, there was no difference between that an "Normal".
To try and mask the vibration, they dropped the Tyre Pressures to 32-33 PSI.
Wheel alignment and Wheel...
I noticed a lean to the diver’s side (RHD) front, when it has been parked up for several hours, but noticed it seemed to correct itself as I travelled down the road. I mentioned to a service tech. He advised that is normal for the EKDSS. According to him, the vehicle has a “rest” state and as...
Well Lexus BNE came through and have provided me with the “Elevate” package which gives me the same benefits as Platinum. Still no word on the specialist to look at the vibration issue…
Lexus Brisbane (Fortitude Valley). Spoke with their Service guys again today, and they are arranging a “Specialist“ to set up sensors and log all the telemetry to determine what rotates at the same speed of the vibration. Just waiting on confirmation of the specialist‘s availability. It’s been a...
We don’t have “Lemon Law” in Australia. We have the Consumer Guarantee but it comes down to the interpretation of “major fault” and “reasonable time”. If they can’t fix it the next time they take it, I will be asking for a replacement vehicle.
They want to look at it again. The issue is that dealerships can’t just keep changing parts until it is fixed, that costs $$$. Every bit they replace needs to be approved by Lexus/Toyota Au so the dealership doesn’t wear the cost. The dealership has been great, I get a loan car and they really...
I have! My issue is still ongoing. I have driven my car with the tyres from a Luxury on it, which still vibrates and drove the Lux with my OT tyres on it. Lux drove smoothly so it is not the tyres/wheels. I have driven my OT and their dealers demo OT back to back and theirs is smooth. Multiple...
Can some tell me where the setting is? I can find it in my settings. I turned it off in my GR Corolla but I can’t see it in the GX menus. You can stop it by pressing the Lock button on the remote one more time after you lock it.
It was the Canadian Toyota website that I noticed that the fronts were fitted as standard. We only get the rear as standard in Aus. I reached out to a dealer in Canada and they gave me the part numbers which I passed onto my dealer. They had to make a request to Lexus Au to get approval to...