CBI bumper received with tons of power coating damage.
First off, CBI was having a sale for free shipping on their bumpers when we ordered this, but it wouldn't show for this one. We emailed and messaged CBI, but didn't want to miss the sale so we placed the order. Finally got ahold of someone the next day and was told that it was a marketing mistake because this bumper couldn't be shipped in a box like others, had to go freight on a pallet. So we were stuck paying 350 for shipping. We had already ordered the sliders so we decided to roll with it. Then it shows up in a box regular FedEx, CBI ghosted me! Won't return calls or messages. I opened it up after a week of trying to connect with them, and there's powder coat damage on every piece. Is this acceptable for a nearly $3k bumper?! I don't want this thing to rust everywhere there's a chip. And a few of them are in plain view.
I should probably mention that the ghosting started way before this bumper. They shipped the wrong hardware with the sliders and as soon as realized that I was having to buy new hardware they stopped responding. My wife had to go back and forth with them over the course of a couple weeks to get any kind of reimbursement for the hardware cost. And it was a really good thing. I took pictures of the whole process otherwise they would have declined to even help. I was in a chat with their customer service and they just kept insisting that the hardware shipped was the correct hardware, even though it was M8 and I needed m10. The package even said T4R and gx550 lc250 written on the bag.
What should I do?
I'm filling a claim with CBI through their warranty.. I'm going to give them a chance to respond and make things right, but it's just to satisfy the credit card requirements at this point. I'm pretty over this company.
First off, CBI was having a sale for free shipping on their bumpers when we ordered this, but it wouldn't show for this one. We emailed and messaged CBI, but didn't want to miss the sale so we placed the order. Finally got ahold of someone the next day and was told that it was a marketing mistake because this bumper couldn't be shipped in a box like others, had to go freight on a pallet. So we were stuck paying 350 for shipping. We had already ordered the sliders so we decided to roll with it. Then it shows up in a box regular FedEx, CBI ghosted me! Won't return calls or messages. I opened it up after a week of trying to connect with them, and there's powder coat damage on every piece. Is this acceptable for a nearly $3k bumper?! I don't want this thing to rust everywhere there's a chip. And a few of them are in plain view.
I should probably mention that the ghosting started way before this bumper. They shipped the wrong hardware with the sliders and as soon as realized that I was having to buy new hardware they stopped responding. My wife had to go back and forth with them over the course of a couple weeks to get any kind of reimbursement for the hardware cost. And it was a really good thing. I took pictures of the whole process otherwise they would have declined to even help. I was in a chat with their customer service and they just kept insisting that the hardware shipped was the correct hardware, even though it was M8 and I needed m10. The package even said T4R and gx550 lc250 written on the bag.
What should I do?
I'm filling a claim with CBI through their warranty.. I'm going to give them a chance to respond and make things right, but it's just to satisfy the credit card requirements at this point. I'm pretty over this company.
