Gx550 with paint issues… solutions?

[Sunshine3]

I have a new GX550 in immanent pearl with some minor paint issues on the hood. They have tried to buff it out and dry sand with no luck. They are following up with Lexus for next steps.

Has anyone else had this issue (known issues with paint protective layer from production- may be one of the reasons for the 30 day stop sale)? And what are they doing for you?

If they have to repaint my hood does that devalue my car?

 

[1 due]

I have a new GX550 in immanent pearl with some minor paint issues on the hood. They have tried to buff it out and dry sand with no luck. They are following up with Lexus for next steps.

Has anyone else had this issue (known issues with paint protective layer from production- may be one of the reasons for the 30 day stop sale)? And what are they doing for you?

If they have to repaint my hood does that devalue my car?

How long have you had it, probably it shouldn’t effect it, it wouldn’t be your fault it’s not a carfax issue if you have a reputable dealer whenever you trade probably no worries good luck

 

[Sunshine3]

How long have you had it, probably it shouldn’t effect it, it wouldn’t be your fault it’s not a carfax issue if you have a reputable dealer whenever you trade probably no worries good luck

I got it less than a month ago. Reported the problem a few days later.

 

[1 due]

I got it less than a month ago. Reported the problem a few days later.

Hope it’s rectified quickly UTAH will be a great reward to drve

 

[naladar]

I just checked my hood after seeing this thread and haven't been able to spot any issues. Same color as you. Do you happen to have any pictures to show what you are talking about or specific location on the hood one might check?

 

[Gunner]

Should be resolved by the dealer.

 

[Michael T]

I just checked my hood after seeing this thread and haven't been able to spot any issues. Same color as you. Do you happen to have any pictures to show what you are talking about or specific location on the hood one might check?

This is a photo of what someone else posted in another thread

 

[premplus]

I asked the dealer not to buff it out because I didn’t want to thin out the clear coat. Just got 2 free oil changes. Didn’t feel like wasting time negotiating more. I can only see it at some light conditions

 

[Sunshine3]

This is a photo of what someone else posted in another thread

Yes, this is my picture from an earlier post. I only noticed it when someone said where to look and sure enough there was a line. Towards to front of the hood about a foot up.

 

[blakebearden78]

I asked the dealer not to buff it out because I didn’t want to thin out the clear coat. Just got 2 free oil changes. Didn’t feel like wasting time negotiating more. I can only see it at some light conditions
View attachment 1422

You may be able to use some rubbing compound to take a good amount of that scuffing out of the paint. Up close you can really see how much orange peel is in a factory paint finish.

 

[Rodeojames]

Just got mine back from the dealer after fixing that issue. My color is caviar so it was noticeable. Not sure what they did, wet sand buff and reapply protectant I think, but looks great now.

 

[K9GXFL]

Paint issue?????

I’m waiting for my OT+ thats on the QC hold at the port of Jax. Today i got a message from my dealer they have a Premium Caviar that came in and is available. I decided to consider it and take a look. It was nice but I really don’t want black and the premium is missing a few things that I really want. I decided to take a hard look at the paint and look for any other defects. Sure enough on the passenger side of the hood and part of the passenger side front fender at the seam running front to back there was damage about 3’ to 4’ long. It was subtle but once you saw it and looked close you could easily see how long it was. I can’t believe this wouldn’t have been caught in QC check if this was the issue they are looking for. Anyone taking delivery check that paint close.

 

[atomicrk]

I asked the dealer not to buff it out because I didn’t want to thin out the clear coat. Just got 2 free oil changes. Didn’t feel like wasting time negotiating more. I can only see it at some light conditions
View attachment 1422

Have this exact same issue.

 

[atomicrk]

Have this exact same issue.

In the shape of a half moon across the front hood.

 

[Bluegill]

That is most likely from shipping and delivery. Something was rubbing up front - a strap of the plastic wrap "protecting" the vehicle.

 

[gxnewbie]

I'm probably having a same paint issues on the hood. Did the dealer solved the issue??

 

[ristb84]

Same issue. You can’t see it in regular lighting but when my garage flood light on it you can see it. Going to reach out to my dealer tomorrow but don’t know if I’ll get anything out of it since the dealer I purchased the car from had terrible sales associates.

 

[gqgx550]

I went through this on my last car, an Acura RDX which has micro-scratches all over the vehicle. I'm sure the dealer ran it through a cheap car wash, it didn't come this way from the factory. They sent the car to 2 different body shops which had the car for weeks each time, they tried to buff it out and it never really got any better. It was never really resolved to my satisfaction...it looks particularly terrible to me under bright lights like a gas station at night. I also tried to just return the car, and the dealer refused. They said they had already put on options... aka "too late".

If it is an option, I would recommend returning the car. Lesson learned, I will never accept delivery of a new car again without doing a thorough paint inspection. I would do it under the "harsh" lights of a gas station or something.... and I would quickly return it in the initial 3 day window to break a contract ...part of what the shady dealership did is say "contract has lapsed too long you're stuck in it now".

 

[gvan1998]

I dont think there is a 3 day grace period to cancel a contract any where in the states.

 

[incognito.gx]

My Incognito OT had overspray on the rear bumper, under the clear. I didn’t notice until after I had already taken delivery. Not a huge deal to me & barely noticeable unless you’re looking for it.