Profile question

[Bluemanmoon1]

This might be a dumb question, but coming from an Audi to my first time Lexus I don't want to assume the answer and be that person from the first three letters of assume. Iv'e been watching the Lexus videos and they talk about having to set a primary profile before operating the vehicle. We didn't have to do so in the Audi (we each set settings for ourselves using the fob and the car remember which fob was in use ) So I have a few questions.

1. With two people who will be driving, do we each have to set up a profile and what's the primary profile do different from the second profile.
2. With both of us in the car carrying a fob will that confuse the GX?
3. Can you operate the GX without setting up a profile first or at all?

Haven't picked up our 2025 GX Premium + yet, it's due at the end of Feb so Iv'e been reading the forum and looking at videos. Pretty excited even with the complaints that are posted, but most seem to be happy anyway.

 

[JPE]

With two people driving you don't need to setup a second profile, but certain settings - radio favorites, certain car settings (although I can't tell you which ones), and think a few other things. A nice thing about profiles is they are linked to the Lexus app on your phone and will be shared between any Lexus vehicle on which you setup that profile. So, for example, if I were to buy another GX in a couple years, my Profile would be used on the new GX and my radio favorites and other settings were automatically be in the new car. In order to create a separate profile for your wife she will need to download the Lexus app on her phone and setup a different account than the one you use on the Lexus app on your phone.

The GX will not get confused with both of you bringing your key fob into the car. The fob that opens the driver door is the profile that will be loaded. You can also enable "Face ID" in the Lexus infotainment screen and link your face to your profile and your wife's face to her profile. That way it doesn't matter which fob is where in the GX.

I think you do need to setup a profile but that's part of the delivery of the vehicle that your dealer will guide your through.

 

[Bluemanmoon1]

JPE, thank you for the detailed response. All GX owners would do well to be a member, so much excellent knowledge to share.

 

[richg]

With two people driving you don't need to setup a second profile, but certain settings - radio favorites, certain car settings (although I can't tell you which ones), and think a few other things. A nice thing about profiles is they are linked to the Lexus app on your phone and will be shared between any Lexus vehicle on which you setup that profile. So, for example, if I were to buy another GX in a couple years, my Profile would be used on the new GX and my radio favorites and other settings were automatically be in the new car. In order to create a separate profile for your wife she will need to download the Lexus app on her phone and setup a different account than the one you use on the Lexus app on your phone.

The GX will not get confused with both of you bringing your key fob into the car. The fob that opens the driver door is the profile that will be loaded. You can also enable "Face ID" in the Lexus infotainment screen and link your face to your profile and your wife's face to her profile. That way it doesn't matter which fob is where in the GX.

I think you do need to setup a profile but that's part of the delivery of the vehicle that your dealer will guide your through.

Do you have any issues with this?

My wife is the primary driver. We have set up face ID, and linked keyfobs to profiles. No matter what, occasionally when I get into the drivers seat with "my" fob, the car loads her profile. And when her profile loads, then my phone won't connect to carplay (along with all the other settings being set to her profile). The truck is usually unlocked in the garage, so we don't hit unlock before getting in if that matters.

Also, what seat and mirror settings should it switch to when it loads a profile? Setting 1 or the last one that was used for that profile? What are you doing to get it to work right with two drivers and two fobs? I'm not sure how the app is interacting as the app is set up on her phone with her profile (when I tried to add the truck to the app on my phone it would not let me).

rich

 

[JPE]

My wife almost never drives my GX. So far I haven't had any problems with it. Sounds like there might be an occasional bug. I always lock my GX, even in the garage, so maybe that's the difference?

As far as what memory settings are used when you get in the GX, I'm not sure. On the couple of occasions where my wife drive the GX, I don't know if she had to select her memory seat button or if it automatically went to the position she used last.

 

[Bluemanmoon1]

My wife is the primary driver and I have linked our keyfobs to our profiles. Since the car is set up on her primary Lexus account she has no problem with the car loading her profile and keeping her settings and phone usage. The problem is for my secondary profile I have to input my pin to change to my saved settings (no big deal), but my cell phone will absolutely not connect to blue tooth in the GX so that I can use the phone through the car, what a PIA. Anyone else have this issue?

 

[Bluemanmoon1]

Do you have any issues with this?

My wife is the primary driver. We have set up face ID, and linked keyfobs to profiles. No matter what, occasionally when I get into the drivers seat with "my" fob, the car loads her profile. And when her profile loads, then my phone won't connect to carplay (along with all the other settings being set to her profile). The truck is usually unlocked in the garage, so we don't hit unlock before getting in if that matters.

Also, what seat and mirror settings should it switch to when it loads a profile? Setting 1 or the last one that was used for that profile? What are you doing to get it to work right with two drivers and two fobs? I'm not sure how the app is interacting as the app is set up on her phone with her profile (when I tried to add the truck to the app on my phone it would not let me).

rich

Rich, my GX specialist informed us that only person can have the GX on their phone app. He didn't know the reason for this and couldn't answer my question about me not being able to use the phone through the truck. In 2025 Lexus can't have two people at the same time connected? My previous Audi Q7 had no issues doing so.
Maybe someone will have figured a work around.

 

[Full Tilt]

I'm not sure if it's just piling on, but I'm having the same profile-switching issues with my new GX.

Set up profiles for 2 drivers, linked separate fobs to each profile, set up facial recognition. Doesn't switch. If my wife drove it last, I get in with my key fob and it loads her profile--with neither her phone nor her fob anywhere near.
I have to manually punch through the menu, change to my profile, 6 digit PIN, and then it loads my settings. Same thing happens in reverse if my wife tries to drive it and I drove it last. It doesn't help that I'm 6'3" and my wife is 5'7" and I can't even get in the seat without backing it up with the button first.
I have rapidly growing frustration with this, hopefully someone can help with this. Have I missed something?

 

[L-GX550-P]

Having the same issues with the profiles. Two profiles setup with Face ID. Sometimes it works and sometimes it doesn't. I might recognize my face but will not change the seat position. Other times it works flawless. Another annoying feature of the GX.

Not being able to have 2 people use the phone app is pretty dumb. I have to ask my wife to remote start when I want to use the truck. Most of the time, it puts on the AC cooled seats and rear defroster.

 

[richg]

I was at the dealer for something else and showed the technologist the issue. He was stumped, said he’d do some research and get back to me. He sent me this afterwards as a different way to associate the key to the profile, but I haven’t tried it yet.

“Try getting into your car and setting the seat memory with only your key. Then hold that memory button and hold the lock button until you hear a beep. That should hopefully do it. Let me know if it doesn’t work. “

But, I did learn two other things that can hopefully address the issue some. If I unlock the truck with my key before getting in, it should load the profile correctly (since truck is normally in garage, we don’t lock it and just get in without hitting unlock first). And, if it still doesn’t load my profile at startup, just sit there with it in park for a few seconds before going anywhere and the Face ID should pick it up. But you have to notice it on the screen (it pops up on the top for a few seconds saying ‘xyz driver detected, do you want to switch profiles?’). Pretty quickly I reverse out of our garage so I think I’ve been missing this Face ID prompt.

 

[Bluemanmoon1]

All good information. I too have to enter my code before it loads my secondary profile, mostly not a big deal. The main issue I don't like is my phone will not connect at all, only my wife's phone will work thru the car. I can see my phone number in the car system but blue tooth will not respond. The system tells me no connection is available. When I'm driving alone I have to hold my phone to talk or pull over to make a call, cannot use the car at all. Trying to locate a person in my contacts to call while driving is not a good idea (I'm too old with bad eye site). Has anyone figured out why only the primary can connect?

 

[richg]

All good information. I too have to enter my code before it loads my secondary profile, mostly not a big deal. The main issue I don't like is my phone will not connect at all, only my wife's phone will work thru the car. I can see my phone number in the car system but blue tooth will not respond. The system tells me no connection is available. When I'm driving alone I have to hold my phone to talk or pull over to make a call, cannot use the car at all. Trying to locate a person in my contacts to call while driving is not a good idea (I'm too old with bad eye site). Has anyone figured out why only the primary can connect?

I don’t have any issues with my phone/carplay connecting automatically once my profile is loaded. In the connected devices, make sure you have the options for Bluetooth/carplay turned on.