My GX is scheduled to be here in a week and I'm going to pass on it (5 Viewers)

GXRetired65

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I have been waiting for 6 months on my GX and got word that it was coming in around 9/9 - 9/20. The salesman at Lexus of Tulsa asked me to bring my trade in yesterday to get it valued and set up how I want the names on the title.

I was going to trade my 2025 F-350 Superduty Single Rear Wheel, Ultimate Lariat, Tremor really loaded absolutely pristine truck with 12,600 miles on it.

The salesman said "Man, if we were a Ford dealer, we could put this on the showroom floor!". It's really that clean as it's been garage kept, has an 8 year ceramic coating on it, etc. The bare bottom of the trade value for it is $75,000 and goes up to around $80,000, it originally stickered at $95,000.

They offered me $70,000 for it and had on their appraisal $1500 for clean up and "dent repair". it doesn't have a scratch, dent, paint chip or any damage of any kind on it anywhere, it's as clean as they get. About 4 months ago, the dealer I bought it from offered me $78,000 for it, which I declined because trade was showing as $81,000 at that time... In any case, I'd told my salesman I was willing to go to $75,000, and no lower just to make the deal, but they weren't interested.

The only thing I came away from this with is, they know if I don't take the GX, they can make one or two phone calls to the next person on the wait list and sell it so they really don't care at all if I buy from them. That's the part where I walked away. THEY DON'T CARE AT ALL about You, Me, or Anyone else. They know they will sell GX's all day long to hungry buyers and if you don't like it you can buy something else. If I was in the market for a $30,000 Camry and that was the attitude, I wouldn't be bothered by it, but this deal? I'm about to basically give them $90,000 and they couldn't care less about me or that deal? What happens if something really goes south with it and it needs some serious warranty work? Will they care then? Probably not.

At the end of the day, I actually really like my Truck. It's a blast to drive and get's about the same MPG as the GX. I just don't need a Truck that can tow 20,000 pounds and it's really big, sort of difficult to park, etc. I test drove a Luxury + model while they were "appraising" my trade and to be honest, the driving experience was absolutely NOT better than driving my truck. So, with that, I'll bid you all farewell and wish you all the best with your awesome GX's! I do really like them and I did really want one, but not at the expense of being treated like I don't matter at all because I'm easily replaced as a buyer and Lexus doesn't really care. I expected better and though I've been test driving Lexus products for years and just never found the right one, now I will never own one. After sleeping on it, even if my salesman called today and said "Ok, they will give you the $75,000, are we good?" I'd still pass.

Cheers!
 
GXretired65 - my personal advice is to take a few steps back. I would not allow a single dealership or individual for that matter tarnish your interest in something that you are passionate about and intend on purchasing for yourself.

Make the decision without emotion.

There are many other dealerships, and their “concern” for you as a person is immaterial. All dealerships care about one thing and that is profit, and even their customer service efforts are aimed at optimizing that matrix.

You don’t walk alone.. and frankly retaining that much value on your trade is pretty impressive. Some vehicles loose 25%+ right off the lot.

Life and our capacity to enjoy things like a GX 550 has an expiration date. If it’s something you can afford and wish to own, “go for it.” In the end the cost becomes irrelevant.

Stay connected with the forum, and be well.

Emed
 
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Sorry it didn’t work out. It seems like you weren’t too enthralled about the GX anyways.

Dealers don’t want to be your friend. Their job is to sell cars and make money. 90% of the time, any semblance of friendship is just a sales tactic. Lol
 
If your truck fits your needs in terms of hauling etc. your probably not going to be satisfied with the GX. I used to drive those big 350 dualies for hauling my horses when I lived in Texas and I know a GX is not the same thing. If you want to do off-roading and have sweet truck to dirve around in but no heavy hauling the GX might be the right truck for you
 
I have been waiting for 6 months on my GX and got word that it was coming in around 9/9 - 9/20. The salesman at Lexus of Tulsa asked me to bring my trade in yesterday to get it valued and set up how I want the names on the title.

I was going to trade my 2025 F-350 Superduty Single Rear Wheel, Ultimate Lariat, Tremor really loaded absolutely pristine truck with 12,600 miles on it.

The salesman said "Man, if we were a Ford dealer, we could put this on the showroom floor!". It's really that clean as it's been garage kept, has an 8 year ceramic coating on it, etc. The bare bottom of the trade value for it is $75,000 and goes up to around $80,000, it originally stickered at $95,000.

They offered me $70,000 for it and had on their appraisal $1500 for clean up and "dent repair". it doesn't have a scratch, dent, paint chip or any damage of any kind on it anywhere, it's as clean as they get. About 4 months ago, the dealer I bought it from offered me $78,000 for it, which I declined because trade was showing as $81,000 at that time... In any case, I'd told my salesman I was willing to go to $75,000, and no lower just to make the deal, but they weren't interested.

The only thing I came away from this with is, they know if I don't take the GX, they can make one or two phone calls to the next person on the wait list and sell it so they really don't care at all if I buy from them. That's the part where I walked away. THEY DON'T CARE AT ALL about You, Me, or Anyone else. They know they will sell GX's all day long to hungry buyers and if you don't like it you can buy something else. If I was in the market for a $30,000 Camry and that was the attitude, I wouldn't be bothered by it, but this deal? I'm about to basically give them $90,000 and they couldn't care less about me or that deal? What happens if something really goes south with it and it needs some serious warranty work? Will they care then? Probably not.

At the end of the day, I actually really like my Truck. It's a blast to drive and get's about the same MPG as the GX. I just don't need a Truck that can tow 20,000 pounds and it's really big, sort of difficult to park, etc. I test drove a Luxury + model while they were "appraising" my trade and to be honest, the driving experience was absolutely NOT better than driving my truck. So, with that, I'll bid you all farewell and wish you all the best with your awesome GX's! I do really like them and I did really want one, but not at the expense of being treated like I don't matter at all because I'm easily replaced as a buyer and Lexus doesn't really care. I expected better and though I've been test driving Lexus products for years and just never found the right one, now I will never own one. After sleeping on it, even if my salesman called today and said "Ok, they will give you the $75,000, are we good?" I'd still pass.

Cheers!
No dealer of any kind - cares much about the customer - we're all just numbers and units sold to them - regardless of price. Since Tulsa is truck country, I'd look to sell that one on your own versus a trade in and pocket the extra.

On the GX - it's like any other 'in demand' vehicle. There are people on the forum that have bought these from dealers thousands of miles from home as the demand is so high. My '24 Overtrail Plus with 14k miles is worth only a few thousand below sticker price from 2 years ago. Hence why your dealer is going take a hard line on making money - because they can.

Good luck with your decision -
 
Sorry it didn’t work out. It seems like you weren’t too enthralled about the GX anyways.

Dealers don’t want to be your friend. Their job is to sell cars and make money. 90% of the time, any semblance of friendship is just a sales tactic. Lol
Yeah, I get it, but it used to be that Dealers absolutely wanted to have at least a respectful relationship with a customer to drive repeat business and have happy customers who will give them good reviews. For example, I bought a good 6 cars from Jim Norton Toyota over the years for myself and my wife... I kept going back because they treated me fairly (at least back then).

We've gone from that to "Yeah, screw this guy, we don't care if he buys from us" when he put that number on the paper and put in $450 for "Dent Repairs" for a truck without the slightest nick or scratch... and again, I'm not buying a $30,000 Camry, I was going to drop $90,000 on a vehicle I'd waited six months for. I just wanted to be given a fair price for my trade, not the "Screw You" price. If they put that truck on the lot, they'd have listed it for $84,000...

Now, could I sell it myself and get $75 to $80K for it, Yep. I might be willing to do that but it would have required one thing: After driving their Demo for 20 minutes, when I stepped out, I needed to feel excited and thrilled to be getting one. I wasn't.

I had a really nice 2020 TRD Pro 4runner in Army Green (From Jim Norton Toyota). that I'd put an Icon suspension and 34's on and it was one of my favorite vehicles. It was so nice that when I'd drive it through the lot to go to service, literally two salesmen would run out after me and chase me down asking if I wanted to sell it.

That was my motivation for ordering a Nori Green GX, I was sort of trying to replicate the 4runner that I miss. But honestly, my Truck is actually more fun to drive (500 HP and over 1000LB's of Torque will do that). So I was sort of underwhelmed and thinking yeah if they will get me out of the Truck, I'll do it but I wasn't sure it was the right move. When I saw their "Screw You" number, I knew it was right to walk away for me.
 
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No dealer of any kind - cares much about the customer - we're all just numbers and units sold to them - regardless of price. Since Tulsa is truck country, I'd look to sell that one on your own versus a trade in and pocket the extra.

On the GX - it's like any other 'in demand' vehicle. There are people on the forum that have bought these from dealers thousands of miles from home as the demand is so high. My '24 Overtrail Plus with 14k miles is worth only a few thousand below sticker price from 2 years ago. Hence why your dealer is going take a hard line on making money - because they can.

Good luck with your decision -
Yep, they can... for now. Here's the thing, historically, I've bought a new car every two or three years for the past 15 years... Eventually, the hype for the GX's will wear off and die down. Now I'll never buy a Lexus, not ever. So, they didn't just lose this one sale (Yes, I'm easily replaced as a GX buyer), they've lost me as a customer forever.
 
Thank you for your comment. I'm not really emotional about it. I teach a number of classes, and one thing I teach as often as I have an opportunity is "There is a difference between a reaction and a response". I just realized that I don't love the GX enough to make an unfair deal where I take a huge hit on a trade that will make net them a bunch of money. I'm not desperate.

Ultimately, as I've said in some other replies, I trade vehicles every few years and tend to go back to dealers and brands who've treated me fairly on Trades, in Service, etc. That is the relationship I'm talking about. I am not dumb in that I think buying a vehicle suddenly makes me best friends with the sales manager, that's not my point. But, in 2 or 3 years when I'm ready to trade, I want to feel good about going back to that dealer. Being given a low ball "Screw You" offer destroys that for me.

They will sell "my" GX in 10 minutes to the next buyer and not look back and I will never set foot in that dealership again and not look back either. Eventually when the GX Hype wears down, they will wonder where their customer base went because I'm willing to bet there are more of guys like me out there than is visible on the surface right now.
GXretired65 - my personal advice is to take a few steps back. I would not allow a single dealership or individual for that matter tarnish your interest in something that you are passionate about and intend on purchasing for yourself.

Make the decision without emotion.

There are many other dealerships, and their “concern” for you as a person is immaterial. All dealerships care about one thing and that is profit, and even their customer service efforts are aimed at optimizing that matrix.

You don’t walk alone.. and frankly retaining that much value on your trade is pretty impressive. Some vehicles loose 25%+ right off the lot.

Life and our capacity to enjoy things like a GX 550 has an expiration date. If it’s something you can afford and wish to own, “go for it.” In the end the cost becomes irrelevant.

Stay connected with the forum, and be well.
 
Having owned an F-350 Tremor, man you can't go wrong either way. Miss my truck every day. You are blessed to be having a choice. Good for you my man! Love to see people with options.

C
 

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