GX550 Luxury + at the dealer for a new transmission (5k miles) (1 Viewer)

[DaveK]

I have a 24 gx550 OT+. I started experiencing the transmission jerk at 3000miles. Took it in and the dealer did a hard reset. The issue went away for 400miles then came back. Took it back in again, they did another reset and told me to drive it like I stole it. I guess i was babying it. 350miles later, the jerk came back. So I took it back and made it very clear to stop resetting it. I don’t have the time to bring it back every 300miles. They kept the car for 2weeks and sent out a tas case to Lexus USA. When I got it back, they told me there’s no fix at the moment and told me to go home and learn to live with the issue. I was like…..what??!!! I was confused AF.

A week later I brought it to another Lexus dealership to see if there’s any solution and second opinion. The service rept stated, “if it’s transmission issue, we will replace. Don’t worry.” I was relieved. 4 days later, I came back and they told me to wait because there’s no fix. I got so mad, I called up Lexus USA and I told them my situation. A week later, they paired me up with a case manager. She straight out told me, there isn’t any fix and is NORMAL. My issue is normal.

the next day, I called up my attorney and started a lemon law case. 2 months later we WON.

Lexus is trash! How the heck is it normal?

Should have hit the Quote button. My bad.

 

[Campbell]

No worries. But this stonewall by Lexus is so frustrating. If theres a problem they should fix it.