Overtrail Replacement Tires (1 Viewer)
- Thread starter Huntski
- Start date
Wow! My Scottsdale shop has been amazing for the 15 yrs. I have been going there. Discounts quality control is usually excellent at all levels, but leadership changes and so does quality, maybe its that time! Or maybe that store manager just sucks.
How much weight did it take to balance? Ive been hearing these new KO3s are hard to balance and need a lot of weights to get it right.
I became friends with a Big Tires store manager (the old Big that was near 64th St on Thomas) back in the late 90s when I had a Jeep. My business went with him when he became the manager of Discount Tires on Scottsdale Road & Oak. Then I followed him up to the Discount at Frank Lloyd Wright & the 101. I had a company in the early 2000s and we spent over $50k per year on tires for our fleet exclusively at Discount so my buddy always hooked me up well on price for personal tires. Unfortunately he retired and now I just make sure that I hang around and chat with the guys working on my tires now. I had Discount at FLW & 101 put a 34" spare Toyo under my GX. If you hang out with them then they make the extra effort not to screw it up. They'll actually use torque wrenches, be careful not to damage your wheels, etc. I wouldn't be confident dropping my truck off and picking it back up sight unseen at Discount anymore. I have the Lexus dealer rotate my GX tires with each 5k service visit. When it comes time to buy new tires, I'll probably pay the premium to have the dealer install buy them if needed, and install them.
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ditto Bill's advice! I have recently received replacement wheels from Discount after a service there. They were good about it, but I'm now known by the techs as the guy who complained. I would rather be on better terms but the damage was not excusable. I do not have a Lexus dealer but I have a shop that I will go to that is more expensive and particular. Those new tires and wheels just have to stay perfect!
Next time go to the Discount at 20555 N Scottsdale Rd. Bldg 7, Scottsdale, AZ 85255. They are the #1 store for the company and its right next door to the HQ Bldg. It is night and day compared to the one at FLW & 101, which my company used as well for a long time with occasional issues. My neighbor is a VP for Discount, he said it's the visibility from HQ, the clientele and only their best managers get that store.
Ah, yes, the one just past Thompson Peak Parkway, at the corner of Scottsdale Road & Discount Drive.....makes sense! Next time I need Discount, I'll visit that store, thanks for the tip.
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